All Systems Operational
iDOCS Web Operational
90 days ago
99.88 % uptime
Today
Credit Check Service Operational
90 days ago
99.93 % uptime
Today
AWS ec2-eu-west-1 Operational
AWS rds-eu-west-1 Operational
Cloudflare Johannesburg, South Africa - (JNB) Operational
Cloudflare Durban, South Africa - (DUR) Operational
Cloudflare Cape Town, South Africa - (CPT) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 19, 2021

No incidents reported today.

Jan 18, 2021
Completed - The scheduled maintenance has been completed.
Jan 18, 22:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 21:00 SAST
Scheduled - We have implemented a number of improvements which will be released in our ID V3.28 version release which will be deployed tonight (2021.01.18):
- We have improved the process when capturing a second credit check.
This includes a summary of the latest credit check details and is located on the Applicant view.
- We have also ensured that consumers who already have applicants can be re-captured.
- Improved handling of negative values as well as implemented an invalid spouse ID check on bordereaux documents.
- Multiple template fixes and improvements.
- Improved wording of ‘Cancelled’ Imported Case sub-statuses.
- Removed ‘timeline’ on consumer to prevent a cluttered view.
- Added ‘Salary day’ on Income view as well as on the rapid expenses form (which can be set to weekly / day of month).
Added ‘Fortnightly’ salary frequency where relevant.
Jan 18, 12:52 SAST
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Resolved - This incident has been resolved.
Jan 15, 12:24 SAST
Identified - The issue has been identified and a fix is being implemented.
Jan 15, 11:41 SAST
Investigating - We are currently investigating this issue.
Jan 15, 11:40 SAST
Resolved - This incident has been resolved.
Jan 15, 10:43 SAST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 10:24 SAST
Identified - The issue has been identified and a fix is being implemented.
Jan 15, 10:22 SAST
Investigating - We are currently investigating this issue.
Jan 15, 10:22 SAST
Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.